QibCode

Help 도움말

Support

Need help with Korean Naturalization Interview Practice? Email us and include enough detail to reproduce the problem.

hello@qibcode.com

South Korea · Korea Standard Time (UTC+9)

Common questions

How do I restart my practice?

Use Start From Scratch. For the chapters you choose, questions marked Practice Done return to Practice Needed. Questions in Deleted remain deleted so accidental or unwanted questions do not come back.

How do I restore a deleted question?

Open Deleted Questions, tap the question and choose Restore. It returns to Practice Needed.

Can I change chapters without losing progress?

Yes. Use Update Practice Chapters to choose chapters again while keeping your existing Practice Needed, Done and Deleted status.

Why does the trial need the internet?

The free trial is tied to server-side access and usage verification. This prevents the 15-minute allowance from being reset simply by reinstalling the app or changing local data.

Can full-access users study offline?

After protected content is downloaded and access is verified, full-access users are designed to be able to continue practice offline. Internet access is still needed for initial verification, downloads, purchase checks and some updates.

Can I move my practice history to a new phone?

Practice status and resume information are currently stored locally and do not automatically sync between phones. Access is also device-protected. Contact support before or after changing phones if you need help with device registration.

How do refunds work?

Purchases are processed through Google Play. Refund eligibility and processing follow Google Play's rules. If you have an access problem after a purchase, contact us with the Google Play order ID and the error message — never send payment-card details.

A question looks wrong or outdated

Email us with the chapter, question name/number if visible, and what you believe should be corrected. We will review it against the relevant source material.

What to include in a support email

  • Phone model and Android version
  • App version
  • The chapter or screen where the problem happened
  • The exact error message, if any
  • What you expected and what happened instead
  • A screenshot when it helps — but do not send passwords, authentication codes or payment-card details

Privacy and deletion

See the privacy policy or use the data deletion page to request deletion of server-side app data.